Request the return
Contact Deskify within 30 calendar days of delivery. Include the order number, item name, reason for the request, and the preferred return or exchange option.
30 days, no return feeEligible products may be returned or exchanged free of charge within 30 days of delivery.
Confidence after delivery
Return & Refund Policy
A workspace decision should feel considered, not final before you have seen it in your room. Deskify offers free returns and exchanges within 30 days, supported by a clear review and refund process.
Last updated July 14, 2026Window30 Calendar DaysCounted from the recorded delivery date
CostFree ReturnsNo return shipping fee for approved requests
OptionsReturn or ExchangeChoose the resolution that fits the situation
SupportAvailable 24/7Help throughout the return process
A straightforward return path
Four Clear Steps
Start the request before sending anything back. This allows the team to confirm the item, document the reason, and provide the correct return instructions.
Keep the packaging
Retain the product box, internal protection, accessories, parts, manuals, and labels until you are confident the item is right for your workspace.
Confirm the condition
Share clear photos when requested, especially for damaged, incorrect, incomplete, assembled, or opened products. This helps determine the safest return instructions.
Follow the instructions
Use the return authorization, label, carrier method, and packaging directions provided. Do not send an item to the business address or another location without authorization.
Receive the resolution
After the returned product is received and reviewed, Deskify confirms the approved refund, replacement, or exchange and shares the next update.
Return readiness
What We Review
Return eligibility is evaluated fairly using the delivery date, product condition, included components, and the information supplied with the request.
Ready for return
- The request is made within 30 calendar days of delivery.
- The product, accessories, hardware, manuals, and included components are accounted for.
- The item is safely repacked using its original protection where available.
- The order number and requested resolution are provided.
- Any condition issue is explained accurately and supported with photos when requested.
Needs individual review
- The product shows damage caused after delivery, misuse, improper care, or unauthorized alteration.
- Parts, accessories, hardware, packaging, or documentation are missing.
- The item was assembled, installed, or modified in a way that affects safe return transport.
- The request is submitted after the 30-day return period.
- The product was sent back without return authorization or to an unapproved address.
Situations handled with care
Special Return Cases
Some issues need a faster or more detailed review. Keep all packaging and document the condition before assembly, installation, or disposal.
Damage or defect
Photograph before assembly
Report visible damage, a suspected defect, or missing components promptly. Include photos of the shipping label, outer packaging, internal protection, product, and affected area.
Incorrect item
Keep labels and contents together
If the product does not match the order, keep it unused and preserve every label, accessory, and package component while the correct resolution is arranged.
Large workspace products
Wait for handling instructions
Desks, executive chairs, shelving, cabinets, and office pods may require product-specific disassembly, packaging, pickup, or carrier instructions. Do not arrange independent freight.
After the item comes back
How Refunds Move
Refunds are returned to the original payment method after the approved return is received and reviewed. Financial institution processing times may vary.
Carrier delivery
The return reaches the authorized destination using the supplied return method.
Condition check
The product and included components are reviewed against the return request.
Refund initiated
The approved amount is submitted to the original payment method.
Bank completion
The payment provider or financial institution completes the account posting.
Policy questions
Returns Explained
These answers cover the most common decisions around exchanges, refunds, promotional orders, and order changes.
When does the 30-day period begin?
The return period begins on the recorded delivery date and continues for 30 calendar days. Submit the request within that period, even if the carrier return occurs later under approved instructions.
Are exchanges free?
Yes. Approved exchanges requested within the 30-day period are free. Product availability is confirmed during the exchange process. If the preferred replacement is unavailable, another suitable resolution may be offered.
Are discounted products returnable?
Receiving the automatic 15% subscriber discount or the automatic 20% selected-product promotion does not by itself remove return eligibility. The same 30-day review requirements apply.
Can I return an assembled product?
Contact support before disassembly or return transport. Assembly does not automatically prevent a review, but the product must be handled safely and may require specific disassembly, packaging, or pickup instructions.
Can an order be canceled before delivery?
Request cancellation as soon as possible. Cancellation cannot be guaranteed after processing or shipment. If the order can no longer be stopped, it can be reviewed under the standard return process after delivery.
Where will my refund be sent?
An approved refund is issued to the original payment method. Deskify cannot redirect a refund to a different card, bank account, digital wallet, or person.
Start before sending
Ready to Request a Return?
Have the order number, item name, delivery date, reason for the request, and any relevant photos ready so the support team can guide the next step.
Contact Deskify return support support@deskify.lat +1 (305) 217-7039